Form not showing in webpage

  • Profile Image
    TCAby
    Asked on November 05, 2015 at 06:32 AM

    The contact page of my site is http://tca.by/kontakty

    The feeddback form looks just partially

    Button (see right bottom corner) opens empty pop-up.

    Please help me repaire of the form.

    My login is TCAby

  • Profile Image
    Jan
    Answered on November 05, 2015 at 08:22 AM

    I see what you mean. I was able to replicate your issue.

     

    Please try to re-embed the form using the Iframe method. This should prevent script conflicts between the page and the form.

    Let us know if you need any help. Thank you.

  • Profile Image
    TCAby
    Answered on November 09, 2015 at 03:27 AM

    I've tried to change embeded mode to iframe mode. But nothing changed, I mean  the feedback not shown.

    Also I have second trouble for Button mode (red bottom corner). The form is opened (ok) but without button "Send" (see enclosed screenshot).

  • Profile Image
    Charlie
    Answered on November 09, 2015 at 05:37 AM

    Hi,

    In the form embedded using iFrame and Feedback embed code, you have not declared a height value, I believe. You also need to adjust it so that the form will be shown fully.

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotformeu.com/40733855107353" frameborder="0" style="width:100%;

          height:undefinedpx;

          border:none;" scrolling="no">

        </iframe>

     

    Could you please try the following:

    1. First, please try removing the <script> code in your iFrame. You can use this one:

        <iframe

          id="JotFormIFrame"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotformeu.com/40733855107353"

          frameborder="0"

          style="width:100%;

          height:600px;

          border:none;"

          scrolling="no">

        </iframe>

        <script type="text/javascript">

          window.handleIFrameMessage = function(e) {

            var args = e.data.split(":");

            var iframe = document.getElementById("JotFormIFrame");

            if (!iframe)

              return;

            switch (args[0]) {

              case "scrollIntoView":

                iframe.scrollIntoView();

                break;

              case "setHeight":

                iframe.style.height = args[1] + "px";

                break;

              case "collapseErrorPage":

                if (iframe.clientHeight > window.innerHeight) {

                  iframe.style.height = window.innerHeight + "px";

                }

                break;

              case "reloadPage":

                window.location.reload();

                break;

            }

            var isJotForm = (e.origin.indexOf("jotform") > -1) ? true : false;

            if(isJotForm && "contentWindow" in iframe && "postMessage" in iframe.contentWindow) {

              var urls = {"docurl":encodeURIComponent(document.URL),"referrer":encodeURIComponent(document.referrer)};

              iframe.contentWindow.postMessage(JSON.stringify({"type":"urls","value":urls}), "*");

            }

          };

          if (window.addEventListener) {

            window.addEventListener("message", handleIFrameMessage, false);

          } else if (window.attachEvent) {

            window.attachEvent("onmessage", handleIFrameMessage);

          }

          if(window.location.href && window.location.href.indexOf("?") > -1) {

            var ifr = document.getElementById("JotFormIFrame");

            var get = window.location.href.substr(window.location.href.indexOf("?") + 1);

            if(ifr && get.length > 0) {

              var src = ifr.src;

              src = src.indexOf("?") > -1 ? src + "&" + get : src  + "?" + get;

              ifr.src = src;

            }

          }

          </script>

     

     

    2. For the Feedback button, you need to adjust the height.

    <!-- JotForm feedback form -->

        <script src="https://form.jotformeu.com/static/feedback2.js?3.3.REV" type="text/javascript">

          new JotformFeedback({

            formId: "40733855107353",

            buttonText: "Напишите нам",

            base: "https://form.jotformeu.com/",

            background: "#073177",

            fontColor: "#FFFFFF",

            buttonSide: "bottom",

            buttonAlign: "right",

            type: false,

            width: 700,

            height: 600

          });

        </script>

    <!-- /JotForm feedback form -->

     

    Let us know if that works.

  • Profile Image
    TCAby
    Answered on November 09, 2015 at 10:53 AM

    Ok, thank you!

    Now it works good.

  • Profile Image
    Charlie
    Answered on November 09, 2015 at 11:58 AM

    I'm glad that everything is working in your end now :)

    Please feel free to contact us here in the forum if you need any assistance again.

    Thank you.