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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Pre-populating forms in the EU via the app

    Asked by PunkHealth on November 05, 2015 at 07:54 AM

    Hi there,

    I'm just using the awesomely useful prepopulation app, and would like to check with you that for EU customers, I am amending the URL that the app generates correctly:

     

    It's returning: https://secure.jotformpro.com/form/......

     

    ...and I'm changing this to: https://eu.jotform.com/form/......

     

    Is this correct?

    Many thanks

    James

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    JotForm Support

    Answered by beril on November 05, 2015 at 09:26 AM

    Hi again,

    It is correct. You can use https://eu.jotform.com/form/......

    If you need any additional assistance, please do not hesitate contacting us. We will be glad to assist you.

     

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    Answered by PunkHealth on November 05, 2015 at 09:39 AM

    Thanks Beril.

    Do you know if the app will be modified to reflect the eu domain?

    I ask because I've created a sub-user account for my reception staff to be able to prepopulate basic information into a form before it's sent to patients. I'll instruct them how to change the URL, but have some worries that this will lead to errors.

    Updating the app would remove these worries!

     

    All best

    James

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    Answered by PunkHealth on November 05, 2015 at 09:40 AM

    ....and it would also mean that the (very convenient) Google Shortened URLs were actually usable!

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    Answered by Sammy on November 05, 2015 at 11:58 AM

    Hi James,

    I'm not sure regarding making the app available under the eu domain by default for the EU users.

    I have forwarded an inquiry to our development team regarding this, should there be any updates you will be notified on this thread.

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    Answered by PunkHealth on November 05, 2015 at 12:03 PM

    thanks Sammy