JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I dont receive emailsAsked by uninets on November 05, 2015 at 09:03 AM
None of the forms send emails to our chosen email address since a few days ago. No changes have been made to the forms. Several emails have been tested. No spam has been found.
I have tried both forms with and without conditional tags. The messages show in the online inbox, but dont get sent to our emails.
JotForm Support Manager
I see 3 submissions successfully sent to ve**@ka*********t.dk since Nov 2
Which is exactly the same number of submissions in the Excel report. That means all of the submissions were sent via AMAZONSES (our email service provider)
I would recommend to check your spam folder and also whitelist the following domains:JOTFORM MAILSERVER DOMAINS LIST:us-sub1.jotservers.comus-sub2.jotservers.comaws-sub1.jotservers.comaws-sub2.jotservers.comus-app2.jotservers.comjotservers.comjotmails.comjotform.comamazonses.comemail.amazonses.comjotform.cosecure.jotform.cos3.amazonaws.comstatic-interlogyllc.netdna-ssl.com
Thanks for this answer.
It seems it started worked without doing your recommended steps, which is why im confused that you say Amazon was sending just fine.
On behalf of Ms. Jeanette, you are kindly welcome.
It is nice to hear that the issue has been resolved for you.
If you require any further information, feel free to contact us. We will be happy to assist you.