I dont receive emails

  • Profile Image
    uninets
    Asked on November 05, 2015 at 09:03 AM

    None of the forms send emails to our chosen email address since a few days ago. No changes have been made to the forms. Several emails have been tested. No spam has been found.

    I have tried both forms with and without conditional tags. The messages show in the online inbox, but dont get sent to our emails.

  • Profile Image
    Jeanette
    Answered on November 05, 2015 at 11:36 AM

    I see 3 submissions successfully sent to ve**@ka*********t.dk   since Nov 2

     

    Which is exactly the same number of submissions in the Excel report.  That means all of the submissions were sent via AMAZONSES (our email service provider)

    I would recommend to check your spam folder and also whitelist the following domains:

    JOTFORM MAILSERVER DOMAINS LIST:
     
    us-sub1.jotservers.com
    us-sub2.jotservers.com
    aws-sub1.jotservers.com
    aws-sub2.jotservers.com
    us-app2.jotservers.com
    jotservers.com
    jotmails.com
    jotform.com
    amazonses.com
    email.amazonses.com
    jotform.co
    secure.jotform.co
    s3.amazonaws.com  
    static-interlogyllc.netdna-ssl.com
  • Profile Image
    uninets
    Answered on December 04, 2015 at 03:26 AM

    Thanks for this answer.

    It seems it started worked without doing your recommended steps, which is why im confused that you say Amazon was sending just fine.

    I had the same issues on http://www.bloomit.dk/ and http://morningtrain.dk/ but they seem to be fine now too. Thanks for your thorough answer in any case :)

  • Profile Image
    beril
    Answered on December 04, 2015 at 04:47 AM

    On behalf of Ms. Jeanette, you are kindly welcome.

    It is nice to hear that the issue has been resolved for you.

    If you require any further information, feel free to contact us. We will be happy to assist you.