What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Restore deleted submissions

    Asked by revivalanimal on November 05, 2015 at 09:23 AM

    Yesterday we were deleting some old submissions from 2014 and before under our Calendar Photo Contest Submission, but suddenly when we go to that form this morning there are 0 submissions and it appears that all has been deleted.  This is very concerning, as there are hundreds of submissions in there that we still need to view/have access to.

    Can you please perform a database restore that would allow us to have access to all submissions from May 2015 until now for this form?  At this time yesterday they were all still showing.

    Thanks,

    Joel

    Submissions delete
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 05, 2015 at 11:20 AM

    Unfortunately it is not possible to restore deleted submissions. When trying to erase one submission we get a warning message saying it cannot be undone.

    Also when someone tries to delete all submissions it asks for the account password - to make sure they are not deleted by accident.

     

    Once you delete a submission it is also deleted from our servers. It is not possible for them to be recovered.

    A workaround might be trying to check the email submissions if they are still available on your email.

    Feel free to contact us if you have any other questions.