- revivalanimalAsked on November 05, 2015 at 09:23 AM
Yesterday we were deleting some old submissions from 2014 and before under our Calendar Photo Contest Submission, but suddenly when we go to that form this morning there are 0 submissions and it appears that all has been deleted. This is very concerning, as there are hundreds of submissions in there that we still need to view/have access to.
Can you please perform a database restore that would allow us to have access to all submissions from May 2015 until now for this form? At this time yesterday they were all still showing.
- JotForm SupportBJoannaAnswered on November 05, 2015 at 11:20 AM
Unfortunately it is not possible to restore deleted submissions. When trying to erase one submission we get a warning message saying it cannot be undone.
Also when someone tries to delete all submissions it asks for the account password - to make sure they are not deleted by accident.
Once you delete a submission it is also deleted from our servers. It is not possible for them to be recovered.
A workaround might be trying to check the email submissions if they are still available on your email.
Feel free to contact us if you have any other questions.