order form

  • Profile Image
    mmarinc1
    Asked on November 05, 2015 at 09:41 AM

    Hi, I'm trying to create an order form that will be used by existing customers, no form of payment will be required.

    I'm testing the form and I get this message

    Invalid PayPal account used. Please contact form owner.

    can you help

  • Profile Image
    BJoanna
    Answered on November 05, 2015 at 12:01 PM

    I have checked your account and you have only one form.

    http://www.jotform.us/form/53083336323147 

    That form does not have payment field. Did you maybe had PayPal field set inside of your form at one point? I was also able to submit your form without getting message:"Invalid PayPal account used. Please contact form owner."

    That message means that you did not set correct data inside of PayPal field of your form. You probably did not set PayPal email address.

    Hope this will help. Let us know if you need further assistance.