What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    order form

    Asked by mmarinc1 on November 05, 2015 at 09:41 AM

    Hi, I'm trying to create an order form that will be used by existing customers, no form of payment will be required.

    I'm testing the form and I get this message

    Invalid PayPal account used. Please contact form owner.

    can you help

    Page URL:

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    JotForm Support

    Answered by BJoanna on November 05, 2015 at 12:01 PM

    I have checked your account and you have only one form.


    That form does not have payment field. Did you maybe had PayPal field set inside of your form at one point? I was also able to submit your form without getting message:"Invalid PayPal account used. Please contact form owner."

    That message means that you did not set correct data inside of PayPal field of your form. You probably did not set PayPal email address.

    Hope this will help. Let us know if you need further assistance.