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    Issue with conditional logic

    Asked by aikon1 on November 05, 2015 at 10:12 AM

    We are having problems getting conditional logic running

     

    This form

    https://form.jotform.com/53077339949268

     

    We need to make it so if they select Cheque or Money order it shows the Requested Tables ** text as well as the Please mail a cheque/money order to ... and than submit the information to the person who would be getting the payment

     

    If they Select PayPal instead it should show the Requested Tables* form, which will than submit the order details to paypal and complete 

     

    I have enabled conditions for If payment method is empty to hide Requeted Tables*, Hide Requested Tables** and HIde Please mail a cheque or money order

    If Payment method is equal to cheque or money order, show requested tables** , Show Please mail a cheque or money order for.. Hide Requested Tables*

    If Payment method is equal to PayPal show Requested Tables*, Hide requested tables** and hide please mail a cheque or money order to

     

    However the conditional isn't working. if we select either payment method it doesn't populate additional data 

    Page URL:
    https://form.jotform.com/53077339949268

    payment method select equal to
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    JotForm Support

    Answered by Welvin on November 05, 2015 at 12:56 PM

    You should get your conditional logic like this:

    You don't need to add the "Hide" option because the fields are hidden by default and will only show up in the form when the condition is met.

    I did try this in the cloned version of your form, but it seems like we have backend issue that's causing this to stop from working. But please try doing the changes and let us know if you will experience the same.

    Thanks