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Account question, downgrading my planAsked by healthpropress on November 05, 2015 at 10:28 AM
I'm unsure of what my current plan is. My account says I have the Premium plan, and I pay $9.95/month. I saw that there is a free plan, which I would like to switch to. I believe we currently have the plan that allows 1,000 submissions a month. We don't need that many and would like to downgrade to 100 submissions per month. I tried to switch to the free plan but it said I needed to contact support. Please advise.
I have cancelled your subscription as per your request. If there is anything else we can assist you with, let us know and we will be happy to help.
Does this mean that I now have the free subscription? The Starter with 100 monthly submissions?
You will remain on Premium until December 5th, 2015, at which point you will automatically be downgraded back to a Free account and no longer billed. You will indeed be back to the Free/Starter plan.