What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account question, downgrading my plan

    Asked by healthpropress on November 05, 2015 at 10:28 AM

    I'm unsure of what my current plan is. My account says I have the Premium plan, and I pay $9.95/month. I saw that there is a free plan, which I would like to switch to. I believe we currently have the plan that allows 1,000 submissions a month. We don't need that many and would like to downgrade to 100 submissions per month. I tried to switch to the free plan but it said I needed to contact support. Please advise. 

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    JotForm Support

    Answered by david on November 05, 2015 at 12:41 PM


    I have cancelled your subscription as per your request.  If there is anything else we can assist you with, let us know and we will be happy to help.

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    Answered by healthpropress on November 05, 2015 at 12:43 PM

    Does this mean that I now have the free subscription? The Starter with 100 monthly submissions?

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    JotForm Support

    Answered by david on November 05, 2015 at 02:01 PM

    You will remain on Premium until December 5th, 2015, at which point you will automatically be downgraded back to a Free account and no longer billed.  You will indeed be back to the Free/Starter plan.