Account question, downgrading my plan

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    healthpropress
    Asked on November 05, 2015 at 10:28 AM

    I'm unsure of what my current plan is. My account says I have the Premium plan, and I pay $9.95/month. I saw that there is a free plan, which I would like to switch to. I believe we currently have the plan that allows 1,000 submissions a month. We don't need that many and would like to downgrade to 100 submissions per month. I tried to switch to the free plan but it said I needed to contact support. Please advise. 

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    david
    Answered on November 05, 2015 at 12:41 PM

    Hi,

    I have cancelled your subscription as per your request.  If there is anything else we can assist you with, let us know and we will be happy to help.

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    healthpropress
    Answered on November 05, 2015 at 12:43 PM

    Does this mean that I now have the free subscription? The Starter with 100 monthly submissions?

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    david
    Answered on November 05, 2015 at 02:01 PM

    You will remain on Premium until December 5th, 2015, at which point you will automatically be downgraded back to a Free account and no longer billed.  You will indeed be back to the Free/Starter plan.