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  • Profile Image

    I'm not receiving my Notification emails.

    Asked by m456arcus on November 05, 2015 at 10:36 AM

    Hi,

    Every time somebody completes my form, I used to get a notification via email to marcus@mcmaster3dprinting. Recently, I'm not getting this email, though it's properly set up. When I click Test Email, it sends the test properly, but when another individual completes the form I don't get an email notification.

    Thanks very much for your help!

    Marcus

    Page URL:
    http://www.mcmaster3dprinting.com/order.php

    Emails receiving email notification email
  • Profile Image

    Answered by Ben on November 05, 2015 at 12:53 PM

    I have just made a test submission on your form and it seems to be working properly at this time, although I do see that it was not working before - as you say, the test emails were sent and the submission notifications were not.

    I presume that you were sending them over verified sender option before, so I would suggest to leave it on our noreply address instead.

    Please do test this yourself as well and do let us know how it goes for you Marcus.

  • Profile Image

    Answered by m456arcus on November 05, 2015 at 01:03 PM

    Thanks Ben, I received your submission and it seems to be working now.

  • Profile Image

    Answered by Ben on November 05, 2015 at 02:10 PM

    You are welcome and it is great to hear that Marcus :)

    If you happen to experience the same issue again, please do let us know and we would be happy to assist :)