Is our email in bounce list?

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    Erika
    Asked on November 05, 2015 at 10:43 AM

    Do you have my email on a list of emails to NOT send to? If so, can you change it because I am not receiving emails from people coming from you. Thxs.

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    Ben
    Answered on November 05, 2015 at 01:06 PM

    I took a look at the email that you have contacted us over Erika and I see that the email is indeed in the bounce list.

    This is the reason reported from your email server:

    smtp; 550 Rejected by header based manually Blocked Senders: noreply@jotform.com - http://kb.mimecast.com/Mimecast_Knowledge_Base/Administration_Console/Monitoring/Mimecast_SMTP_Error_Codes#550

    Based on the above, it seems that you have manually blocked noreply@jotform.com at some occasion, which is why it is rejecting our emails.

    Please do check your account and make sure that noreply@jotform.com is whitelisted and you should be getting emails.

    Do let us know how it goes.