Is our email in bounce list?

  • Profile Image
    Asked on November 05, 2015 at 10:43 AM

    Do you have my email on a list of emails to NOT send to? If so, can you change it because I am not receiving emails from people coming from you. Thxs.

  • Profile Image
    Answered on November 05, 2015 at 01:06 PM

    I took a look at the email that you have contacted us over Erika and I see that the email is indeed in the bounce list.

    This is the reason reported from your email server:

    smtp; 550 Rejected by header based manually Blocked Senders: -

    Based on the above, it seems that you have manually blocked at some occasion, which is why it is rejecting our emails.

    Please do check your account and make sure that is whitelisted and you should be getting emails.

    Do let us know how it goes.