What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
When an encrypted form is created, you'll be prompted to create a Private key and download it.
You'll need this key in order to view the encrypted responses of your JotForm. Without having this key, you'll not be able to view the encrypted responses. While trying to view the encrypted response from the submissions view, you'll be asked to upload your private key.
Once the Key is successfully saved, you'll be able to view the encrypted responses as normal text. Please refer to the following guide that can help you with how to use the encrypted forms.
Hope this information helps.