What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't log in or access my forms

    Asked by ekaiserCMC on November 05, 2015 at 02:57 PM

    I logged in here: http://prepopulate.jotform.io/

     

    But then it is just stuck on "Loading forms" 

    Page URL:
    http://prepopulate.jotform.io/

    My Forms can't log in OR in
  • Profile Image
    JotForm Support

    Answered by david on November 05, 2015 at 04:46 PM

    Hi,

    Since your account is a sub-user account, you may need to upgrade your account to Free/Starter account before the apps will work.  Try going to this page:

    https://www.jotform.com/myaccount/billing

    Then click on the Starter/Free subscription and change your account to that.  Once you have made the change, you should be able to use the apps properly.