I can't log in or access my forms

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    ekaiserCMC
    Asked on November 05, 2015 at 02:57 PM

    I logged in here: http://prepopulate.jotform.io/

     

    But then it is just stuck on "Loading forms" 

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    david
    Answered on November 05, 2015 at 04:46 PM

    Hi,

    Since your account is a sub-user account, you may need to upgrade your account to Free/Starter account before the apps will work.  Try going to this page:

    https://www.jotform.com/myaccount/billing

    Then click on the Starter/Free subscription and change your account to that.  Once you have made the change, you should be able to use the apps properly.