What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have a missing submission

    Asked by garth.hall on November 05, 2015 at 03:21 PM

    I have received an email indicating a new submission, but the submission does not appear in "my forms".

    Any idea why not?

    THanks,

    Garth

    Screenshot
    missing submission a My Forms thanks new submission email
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 05, 2015 at 05:19 PM

    Please let me escalate this issue to our L2 team so they can help you to retrieve this info