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    URGENT: HELP - Incorrect data specified in auto-responder and notifications

    Asked by familycamp on November 05, 2015 at 04:42 PM

    I have a form that contains input fields, calculated field (for total price), and conditional drop-downs based on input fields.  The auto-responder and notifications seemingly contains random values.  This is affecting the delivery of the auto-responder:  incorrect values and sometimes doesn't get delivered.

    The submitters are receiving incorrect values for price values.

    This doesn't happen for all submissions.  However, this occurs for a significant number of submissions (about 30%).

    Following is output in notification email.  (I have removed the actual personal info.)  Note the 'Total Payment Due' field is zero.  It is a calculated field based on the number of adults and number of children ((n * 20) + (m * 10)).  In this case, it should be 20.  

    Sometimes, upon submission, the 'Registration Status' combo-box is set to to different value rather than the default of 'Payment Due'.

    Also, it seems that some people are allowed to skip the required fields and submit the form without filling them in.

    Can I send the URL of the form to you privately?

     

     

     

     

     

     

     

    Question

    Answer

    First Name

    XXX

    Last Name

    XXX

    E-mail

    XXX

    Contact Number

    NNN

    Representative

    XXX

    Number of Adults (Age 8+ [$20/person])

    1

    Number of Children (Age 3-7 [$10/Person])

    0

    Number of Children (Age 0-2 [No cost])

    0

    Total Payment Due

    0

    Registration Status

    Payment Due

    Registration ID

    Gala2015-73

     

     

     

     

     

     

    and in Submissions style name table
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    JotForm Support

    Answered by BDAVID on November 05, 2015 at 06:36 PM

    What is the form in question? Have you tried deleting and creating the notifications and autoresponders again?

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    If you haven't, please re-create them, so all your fields will be updated, and should show the correct data.