What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Does JotForm code embedded in my website collect any of my customers' data or install cookies on his computer?

    Asked by Stefano on November 05, 2015 at 05:25 PM
    JotForm collect cookies
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 05, 2015 at 08:48 PM

    Hello,

    Thank you for contacting us.

    No, when you embed a JotForm into your website doesn't collect any aditional data nor install cookies, the Form only will take the data filled in the form fields.

    I hope that helps.

    Thanks.

  • Profile Image

    Answered by VIPsResidence on November 06, 2015 at 12:45 AM
    Thanks, I Think this answers my question.
    Best regards.
    Stefano Rumi
    Residence Consult S.r.l
    via Pantano, 8
    20122 Milano
    tel. 0286461320
    fax 02804561
    email: direzione@vipsresidence.it
    ...
  • Profile Image
    JotForm Support

    Answered by Boris on November 06, 2015 at 02:08 AM

    On behalf of my colleague, you are kindly welcome.

    Stefano, I would just like to add a little on what my colleague said above. If you use the Auto Fill feature on your form, the Auto Fill feature would store temporarily filled data onto the user's computer in a cookie - so that the user can continue filling their form at a later date.

    Similarly, some statistical data is also stored regarding interactions by your users with your form, and this data shows up in your Form Analytics.

    In other words, we only use cookies for functions that cannot otherwise function, such as the Auto Fill feature that allows your users to continue filling their form after closing it. We also do not collect any data except the field responses on your form, and the statistical data showing up on your analytics page.

    Please let us know if you need further clarifications, or kindly open a new support thread if you need assistance with anything else, and we'll do our best to help.

  • Profile Image

    Answered by VIPsResidence on November 06, 2015 at 05:45 AM
    Great, thanks.
    Best regards.
    Stefano Rumi
    VIP's Residence is managed by Residence Consult S.r.l.
    ing. Stefano Rumi
    via Pantano, 8
    20122 Milano
    tel. +390286461320
    fax +3902804561
    email: direzione@vipsresidence.it
    web site: vipsresidence.it
    ...