My online forms are in blank

  • POLMX
    Asked on November 5, 2015 at 7:45 PM

    Emails do arrive to the setup email address but arrive in BLANK.

     

    Please HELP!!

  • jonathan
    Replied on November 6, 2015 at 12:21 AM

    I checked it on your website and I can see the form http://www.jotform.co/form/32846040159857 just fine.

    My online forms are in blank  Image 1 Screenshot 40

    I checked the sent emails history logs and they have data as well.

    Example:

    My online forms are in blank  Image 2 Screenshot 51

     

    For initial troubleshooting, you can also refresh the Notifier of the form by creating a new Notifier using the Add New Email button in Emails.

    My online forms are in blank  Image 3 Screenshot 62

     

    Can you please check again at this time. Let us know if issue persist.

     

  • POLMX
    Replied on November 6, 2015 at 9:45 AM
    Hello, I guess I didn't express myself correctly, what I meant to say, was that the customer's information that is supposed to arrive to us as an email is arriving as a blank email instead of an email with the customer's information.
    Please verify.
    Thank you!
    iPhone 5s on the go
    ...
  • BJoanna
    Replied on November 6, 2015 at 11:45 AM

    If I understood you correctly email Notifications that you receive when your form is submitted is blank. There is no data inside of it. 

    I have also checked our email log and all submissions were sent successfully. I did not see that some information are missing from email Notification. Are you not receiving none of data or you are receiving just some data?

    You can also check the email logs for yourself on this link:

    https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    You can also view your form submissions inside of JotForm. Inside of this article you can find out how to do that:

    https://www.jotform.com/help/269-How-to-view-Submissions 

    If possible can you please provide us a screenshot of your email Notification with missing data. 

    Looking forward to your reply.