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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My online forms are in blank

    Asked by POLMX on November 05, 2015 at 07:45 PM

    Emails do arrive to the setup email address but arrive in BLANK.

     

    Please HELP!!

    Page URL:
    http://www.adoptaunpino.reforestacionextrema.org/adopcion_online.html

    online forms Emails setup email
  • Profile Image
    JotForm Support

    Answered by jonathan on November 06, 2015 at 12:21 AM

    I checked it on your website and I can see the form http://www.jotform.co/form/32846040159857 just fine.

    I checked the sent emails history logs and they have data as well.

    Example:

     

    For initial troubleshooting, you can also refresh the Notifier of the form by creating a new Notifier using the Add New Email button in Emails.

     

    Can you please check again at this time. Let us know if issue persist.

     

  • Profile Image

    Answered by POLMX on November 06, 2015 at 09:45 AM
    Hello, I guess I didn't express myself correctly, what I meant to say, was that the customer's information that is supposed to arrive to us as an email is arriving as a blank email instead of an email with the customer's information.
    Please verify.
    Thank you!
    iPhone 5s on the go
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 06, 2015 at 11:45 AM

    If I understood you correctly email Notifications that you receive when your form is submitted is blank. There is no data inside of it. 

    I have also checked our email log and all submissions were sent successfully. I did not see that some information are missing from email Notification. Are you not receiving none of data or you are receiving just some data?

    You can also check the email logs for yourself on this link:

    https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    You can also view your form submissions inside of JotForm. Inside of this article you can find out how to do that:

    https://www.jotform.com/help/269-How-to-view-Submissions 

    If possible can you please provide us a screenshot of your email Notification with missing data. 

    Looking forward to your reply.