My online forms are in blank

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    Asked on November 05, 2015 at 07:45 PM

    Emails do arrive to the setup email address but arrive in BLANK.


    Please HELP!!

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    Answered on November 06, 2015 at 12:21 AM

    I checked it on your website and I can see the form just fine.

    I checked the sent emails history logs and they have data as well.



    For initial troubleshooting, you can also refresh the Notifier of the form by creating a new Notifier using the Add New Email button in Emails.


    Can you please check again at this time. Let us know if issue persist.


  • Profile Image
    Answered on November 06, 2015 at 09:45 AM
    Hello, I guess I didn't express myself correctly, what I meant to say, was that the customer's information that is supposed to arrive to us as an email is arriving as a blank email instead of an email with the customer's information.
    Please verify.
    Thank you!
    iPhone 5s on the go
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    Answered on November 06, 2015 at 11:45 AM

    If I understood you correctly email Notifications that you receive when your form is submitted is blank. There is no data inside of it. 

    I have also checked our email log and all submissions were sent successfully. I did not see that some information are missing from email Notification. Are you not receiving none of data or you are receiving just some data?

    You can also check the email logs for yourself on this link: 

    You can also view your form submissions inside of JotForm. Inside of this article you can find out how to do that: 

    If possible can you please provide us a screenshot of your email Notification with missing data. 

    Looking forward to your reply.