What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    You've downgraded my account.

    Asked by davespinkphotography on January 22, 2012 at 01:45 PM
    Surely if it the end of the month I get a new quotaDavespink@sky.com
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    JotForm Support

    Answered by NeilVicente on January 22, 2012 at 06:51 PM

    Dave,

    Your subscription to JotForm Premium was cancelled on January 18. Because your last payment was made on the 21st of December, your account should enjoy Premium status until after 30 days.

    Afterwards, your account reverts back to free status. Your forms will be disabled because after then, you will be limited to just 100 submissions in a single month. They will be reactivated once your limits refresh on the end of January.

    If you have any other issues or concerns related to JotForm or your JotForm account, please feel free to contact us.

    Thanks a lot for doing business with JotForm!

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    Answered by davespinkphotography on January 24, 2012 at 11:41 AM

    more than 30 days has passed since my last payment so surely i'm in a new period, what a scam your just tring to get another payment even though i've been paying for months.

     

    Now i only need the free service you don't care and don't want to know

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    Answered by fxr on January 24, 2012 at 11:47 AM

    Submission limits reset at the turn of every month, we are upfront about that. 

    Even if we reset your submission limits early, (which will often do if a customer asks nicely for it to be done) you are way over the upload limits of a free account.

    We are upfront about all of this and we are more happy to advise ways to get your account back in some kind of order (for FREE accounts), but please understand we are then doing you a favour and try to at least be a little gracious about it.