What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What exactly is a Bounce List as seen in the User Pofile Settings Page?

    Asked by Fontype on November 06, 2015 at 10:53 AM

    P.S : ( entirely off-topic )

    But- can anyone enlighten me as to what a " Bounce List " applies to on a users Profile > Settings page?

    Just curious.

    Thank you in advance for any response :)



    This is a re-post of a comment on How to Properly Add, Change, and Test a New Email Recipient Address

    settings bounce list bounce bounced email bouncelist
  • Profile Image
    JotForm Support

    Answered by KadeJM on November 06, 2015 at 01:03 PM

    I see you would like to know what a Bouncelist is that you've found in your Settings.

    It's not really off-topic and we definitely don't mind clarifying it more for you.

    Basically to sum it up for you in a short explanation it is pretty much when your Email Host flags emails sent out by our mail servers to your email address via your forms.

    Each Email Hosting Provider has an program that uses scripted filters to do various checks for spam, viruses, malware, spoofing, bulk mail, etc, and the whole nine yards.

    So if for some reason our emails via your forms to your own email address get flagged by your Email Provider you end up getting marked as rejected and that in turn causes your email address to then be placed on our bouncelist.

    It's a known issue that tends to happen more often with Custom Email Addresses. And for that and many other reasons our developers created an option in the Settings page to allow you to check your email address and remove it if ever needed instead of waiting on us to do it for you all the time since sometimes it can occur more than once unless you whitelist us.

    This Wiki Topic here https://en.wikipedia.org/wiki/Bounce_message will help explain it more to you the long way if you want more information about it.

    Also, these guides below can help if the above issue happens -

    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

  • Profile Image

    Answered by Fontype on November 07, 2015 at 05:32 PM

    Thank you very much for clarifying this for me @KadeJM - I truly appreciate your taking the time to answer this for me within such a concise manner.

    The Support team here at JotForm is unrivaled & unparalleled - I've NEVER seen / encountered such Support anywhere, such as the one which exists here. 

    Aside from the product being great - the people behind the product are even greater!

     

    Best wishes across the miles to every Support member @JotForm & Thank YOU all for such a great service :)

  • Profile Image
    JotForm Support

    Answered by Mike_G on November 08, 2015 at 12:03 AM

    @Fontype

    On behalf of my colleague, KadeJM, you're most welcome. We also appreciate your kind words and feedback towards the team. Please feel free to contact us anytime should you have any questions or concerns and we will be more than happy to help you.

    Cheers! :)