Submit button not working for some people

  • Profile Image
    meetinpointacu
    Asked on November 06, 2015 at 11:24 AM

    Hi, 

    Multiple people have filled out our form, but when it comes to submitting the form, the submit button doesn't work. This doesn't happen all the time, only every 10 people or so. 

    I am wondering if this only happens when I am editing the form. If I am editing the form, can someone be filling out the form at the same time? At times I have to update the form, but I never know if someone is trying to fill out the form at the same time, could this be the problem? Or is there another reason?

  • Profile Image
    BDAVID
    Answered on November 06, 2015 at 01:25 PM

    I just tested your form and it submits perfectly:

    If you update your form frequently, then I would suggest you to disable the auto-save feature to avoid any issue with the live form: https://www.jotform.com/help/86-How-to-Disable-Auto-Save

    If you need anything else, please open a new thread, we will be glad to assist you.