What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submit button not working for some people

    Asked by meetinpointacu on November 06, 2015 at 11:24 AM

    Hi, 

    Multiple people have filled out our form, but when it comes to submitting the form, the submit button doesn't work. This doesn't happen all the time, only every 10 people or so. 

    I am wondering if this only happens when I am editing the form. If I am editing the form, can someone be filling out the form at the same time? At times I have to update the form, but I never know if someone is trying to fill out the form at the same time, could this be the problem? Or is there another reason?

    Page URL:
    http://meetingpointacupuncture.com/first-visit-info/

    button not working problem fill doesn't work same
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 06, 2015 at 01:25 PM

    I just tested your form and it submits perfectly:

    If you update your form frequently, then I would suggest you to disable the auto-save feature to avoid any issue with the live form: https://www.jotform.com/help/86-How-to-Disable-Auto-Save

    If you need anything else, please open a new thread, we will be glad to assist you.