What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Automatic credit card filling is disabled because this form does not use a secure connection.

    Asked by Bless Massage  on November 06, 2015 at 02:36 PM

    Page URL:

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    JotForm Support

    Answered by Mike on November 06, 2015 at 03:50 PM

    Thank you for contacting us.

    The issue is most likely caused by Mixed Content warnings on your form, since the image files are currently loaded via non-SSL http connection.

    You will need to use httpS links to the images in order to fix this.

    If you do not have SSL hosting for your images, we can explain how to upload them to JotForm.

  • Profile Image

    Answered by 713steve on November 24, 2015 at 10:45 PM

    I'm having these exact same issues. When I begin to fill in the credit card number on all of my forms, I get the same message:

    Automatic credit card filling is disabled because this form does not use a secure connection.

    See: http://www.youcallme.org/#!order/cn59 

    The only difference between the above situation and my own is that my forms use Stripe instead of PayPal. Also, the only image that I have within the form is uploaded through JotForm (thus secured by HTTPS).

    As you can see the website link (where the jotform form is embedded) isn't secure by HTTPS, but that shouldn't be the issue as I have always embedded my secure jotform forms within my non-secure sites and never got this message. So what's going on? Is this a JotFrom side issue or a Stripe side issue? Any solution on the way?

    Please answer as soon as possible as this issue is scaring away customers.

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    JotForm Support

    Answered by Chriistian on November 25, 2015 at 03:46 AM

    Hi 713steve,


    I have moved your concern on a separate thread so we can better assist you. You can check the thread here: http://www.jotform.com/answers/711615. We will attend to your concern on that thread as soon as possible.


    If you have any other concern, please feel free to contact us again by creating a new thread.