What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my account is suspended

    Asked by donyamoqadamrad on November 07, 2015 at 06:10 AM

    my account is suspended and i don't know why what happened please help,

    thank you before

    my account suspended account
  • Profile Image
    JotForm Support

    Answered by Boris on November 07, 2015 at 08:48 AM

    It looks like your account was suspended by our automatic Phishing Detector tool, because it has text both in English and in Persian at the same time.

    Our Phishing detector tool allows us to scan and disable thousands of forms that are used to steal credit card and banking details, login credentials and other nefarious purposes. Unfortunately, our tools doesn't yet correctly scan some of the foreign languages, such as Persian. This is why we recommend creating your forms in English, so that our tool can correctly scan your form.

    In order to translate your form into any desired language, you can then use our language translator tool, as described in the following guide:

    How to make your forms multilingual?

    This will make sure that your form doesn't get disabled by our Phishing detector, while at the same time allow you to have the form in as many languages as desired.

    I have also reactivated your account, but please make the changes to your form soon, so that your account doesn't get automatically suspended again by our Phishing Detector. I hope this helps.

    Please let us know if you need any further clarifications or assistance, and we will be happy to help.

  • Profile Image

    Answered by donyamoqadamrad on November 07, 2015 at 01:19 PM

    Thank you very very much for opening my account, i'm working on your useful link

     

    thank you again

     

  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 07, 2015 at 07:58 PM

    Hello,

    We are glad to know you are able to use your account again.

    If you need more help, feel free to contact us.

    Regards.