Form not showing properly in mobile

  • cwphoto
    Asked on November 7, 2015 at 7:53 AM
    First, even though I have a mobile-ready widget attached to the form, it wasn't able to pull up on 3 separate smartphones.
  • Jan
    Replied on November 7, 2015 at 8:07 AM

    I used my android smartphone and checked your webpage where the form is embedded. The form is showing properly however, it doesn't look good because of the form tabs and header image.

    Form not showing properly in mobile Image 1 Screenshot 30

    Please delete the "header image". You need to use the "Image" tool and upload that image.

    Form not showing properly in mobile Image 2 Screenshot 41

    Hope that helps. Thank you.

  • cwphoto
    Replied on November 7, 2015 at 11:35 AM

    I'm sorry, perhaps my question was unclear.  This was related to my other 2 issues.  I removed the image, but the problem was that when the first page of the form was filled out and the "Next" button selected, an alert kept saying "There was an error and the page was reloaded."  This occurred on 3 different phones.

  • Kevin Support Team Lead
    Replied on November 7, 2015 at 7:14 PM

    Hello,

    I've checked your account and I've found only three forms, I made some tests but I'm not able to replicate your issue, please , could you try again ? 

    If the issue is still there, could you provide us the link to your form ? 

    We will be glad to help you.

    Regards.