What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not showing properly in mobile

    Asked by cwphoto on November 07, 2015 at 07:53 AM
    First, even though I have a mobile-ready widget attached to the form, it wasn't able to pull up on 3 separate smartphones.
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    JotForm Support

    Answered by Jan on November 07, 2015 at 08:07 AM

    I used my android smartphone and checked your webpage where the form is embedded. The form is showing properly however, it doesn't look good because of the form tabs and header image.

    Please delete the "header image". You need to use the "Image" tool and upload that image.

    Hope that helps. Thank you.

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    Answered by cwphoto on November 07, 2015 at 11:35 AM

    I'm sorry, perhaps my question was unclear.  This was related to my other 2 issues.  I removed the image, but the problem was that when the first page of the form was filled out and the "Next" button selected, an alert kept saying "There was an error and the page was reloaded."  This occurred on 3 different phones.

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    JotForm Support

    Answered by Kevin_G on November 07, 2015 at 07:14 PM


    I've checked your account and I've found only three forms, I made some tests but I'm not able to replicate your issue, please , could you try again ? 

    If the issue is still there, could you provide us the link to your form ? 

    We will be glad to help you.