What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    As they are customised in 'Proceed to Checkout' at what point in the payment cycle are autoresponders activated in forms that have Paypal integraton?

    Asked by Nzia on November 07, 2015 at 08:44 AM
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    Answered by victor on November 07, 2015 at 10:09 AM


    When you use the paypal option within your form, after the user completed the filling process and hits submit it will be redirected to the paypal login in order to proceed with the payment, once the payment process is successfully completed by paypal the user will be redirected to the thank you page and will receive the mail autoresponder.

    I hope I have clarified your doubts,

    please let us know if you need further assistance


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    JotForm Support

    Answered by abajan on November 07, 2015 at 11:02 AM


    If you're asking about whether it's possible for users to receive an auto-response even if they have not completed their payment, please see our colleague Jonathan's reply in this thread.


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    Answered by Nzia on November 09, 2015 at 06:32 AM

    Thank you Victor and Abajan - both your responses are very helpful. I will follow Jonathan's thread so users can receive an auto-response whether they complete payment or not.



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    Answered by victor on November 09, 2015 at 09:00 AM

    On behalf of everyone, you are welcome. We are glad to help. If you have any more questions or issues, please do not hesitate contacting us.

    Have a great day.