What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there a way I can get an email or notification that a form has a incomplete payment?

    Asked by jmurphy10965usa on November 07, 2015 at 10:02 AM

    Sometimes I get an incomplete payment on my form.  I may not check the site for two or three days.  If someone fills out the form thinking they ordered something but it didn't go through for some reason I don't know it until I check the website.  Then I email them and ask them to resubmit or ask them if they need my help.  I would like to contact them asap.

    Page URL:
    https://form.jotform.com/52926114184959

    incomplete payment incomplete email
  • Profile Image
    JotForm Support

    Answered by Welvin on November 07, 2015 at 05:05 PM