What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Going back to new format. (Back to the future) RESOLVED

    Asked by AA_C on November 07, 2015 at 11:05 AM

    A few days back when we were working on the new conditions widget one of your techs indicated we could go back to the old method by adding /?old to the end of the ip. I tried that and was then able to use the old conditions system. But now all the newer widgets you have installed are back to old also and I can't get back to the newer options.

    How do I get back to the new stuff? I tried using /?new and that didn't do it.

    Thank you,


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    JotForm Support

    Answered by Welvin on November 07, 2015 at 05:42 PM

    Hi Robert,

    I'm sorry to hear that. Please try using /?test


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    Answered by AA_C on November 07, 2015 at 07:05 PM

    Hello Welvin,

    I tried that with no success. I tried different browsers with the same result.

    It is as if I'm stuck in the past? Even the publish option is the old system.

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    Answered by alkhabar on November 07, 2015 at 07:09 PM

    Hello jotform! All my forms are not found and disabled... why?!


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    JotForm Support

    Answered by EltonCris on November 08, 2015 at 12:46 AM


    Did you check if you have applied the parameter correctly? It should be like the following.

    http://www.jotform.com/?test -> Open the new wizard UI

    http://www.jotform.com/?old  -> Open the old wizard

    Also, when I logged in to your account and open the condition, it shows the new UI. Perhaps the old settings was saved in the browser. Would you mind clearing your browser's cache and cookies and check it again?

    We'll await your reply. Thanks!

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    Answered by AA_C on November 08, 2015 at 08:26 AM

    Hello Elton,

    After doing the suggested options 3 times I was able to go back to the future.

    So strange as I had done this a few times before without any success so needless to say I was surprised when it worked.  


    Many thanks guys... Good work...


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    JotForm Support

    Answered by BDAVID on November 08, 2015 at 10:46 AM

    On behalf of my colleagues you are welcome! If you need anything else please open a new thread, we will be glad to assist you.