- HAVdevgroupAsked on November 07, 2015 at 01:44 PM
If i don't have the money in my account the day of billing, do you force payment on my account. I am asking because I do not want over draft fees. Thank you.
- JotForm SupportEltonCrisAnswered on November 07, 2015 at 08:16 PM
Yes, our payment processor will attempt to charge the card on your billing date. If they're unable to charge the card due to some discrepancies, they'll schedule the next charge probably on the next day or two until the payment would go through. I think the allowance time would take a week. Otherwise if the charge attempt failed 3 times in a row, your subscription will be cancelled and your account will be automatically downgraded to free. You are of course notified about this via email even during the charge process.
If you have further questions, do let us know.