What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Do you force payment on my nanking account if i don't have the money in the due date?

    Asked by HAVdevgroup on November 07, 2015 at 01:44 PM

    If i don't have the money in my account the day of billing, do you force payment on my account. I am asking because I do not want over draft fees. Thank you.

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    JotForm Support

    Answered by EltonCris on November 07, 2015 at 08:16 PM

    Yes, our payment processor will attempt to charge the card on your billing date. If they're unable to charge the card due to some discrepancies, they'll schedule the next charge probably on the next day or two until the payment would go through. I think the allowance time would take a week. Otherwise if the charge attempt failed 3 times in a row, your subscription will be cancelled and your account will be automatically downgraded to free. You are of course notified about this via email even during the charge process.

    If you have further questions, do let us know.