What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Trying to downgrade

    Asked by timsha211 on November 08, 2015 at 12:20 PM

    I am trying to downgrade my plan as I dont have enough traffic to warrant my current plan.

    I need to drop down to the FREE level. It errors out when I do this.

  • Profile Image
    JotForm Support

    Answered by BDAVID on November 08, 2015 at 12:41 PM

    You subscription(INT151108-2510-49665B) has been canceled, and the last charge refunded. Your account is now back to free status.

    If you need anything else please open a new thread, we will be glad to assist you.