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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Gift Registry or Ticket Purchases counters are not working after switching to EU DataCenter

    Asked by Michel on November 09, 2015 at 04:58 AM

    But what about widgets such as "gift registry" or "ticket purchases" ? Do they run ? I don't think so. How long to fix this issue ?

     

    Michel

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    JotForm Support

    Answered by Welvin on November 09, 2015 at 05:08 AM

    Hi Michel,

    Unfortunately, I can't check your form submissions page. It's still empty and I can't verify the numbers of the gift registry or ticket purchases in the form. Would you mind taking a screenshot and posting it here? That is greatly appreciated. Here's how to post a screenshot to this support forum:

    https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum 

    Thanks

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    Answered by sellyon on November 09, 2015 at 07:25 AM

    Hi Velvin,

    This is 2 form URL using "Gift Registry" widget :

    http://eu.jotform.com//?formID=52504613035950

    http://eu.jotform.com//?formID=52504158725960

    This is 1 form URL using "ticket purchases" widget :

    http://eu.jotform.com//?formID=53111600250940

    The counters do not run since I switched to EU servers. Can you check them ?

    Thanks for your help.

     

    Michel

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    Answered by victor on November 09, 2015 at 11:23 AM

    I am sorry for this inconvenience. Our team just tested this widget and it seems to be working properly. Unfortunately I can not fully test this in the EU servers. I have forward this to our back end team so they can take a closer look and see how this can be fixed.

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    Answered by sellyon on November 09, 2015 at 12:30 PM

    I am very disappointed with jotform support team. No effective help.

    I find a solution by myself to my problem : I deseslected the box "Europe Datacenter" in my account (settings). So I switched back to US servers. Not any issue now. "Gift Registry" and "Ticket Purchases" widgets work correctly.

    Truly the issue comes from EU servers. It is too early too switch.

    Too bad.

    Michel

     

     

     

     

     

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    JotForm Support

    Answered by Welvin on November 09, 2015 at 01:59 PM

    Hi Michel,

    I'm sorry to hear that, but we can assure you that we are doing our best to help you resolve the issue. There is a bug in the widget when switching to our EU DataCenters  so we need to forward the problem to our developers for them to fix it. 

    Thank you for your kind understanding.

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    JotForm Support

    Answered by TitusN on November 24, 2015 at 01:21 PM

    Hello, 

    We updated the widgets to work seamlessly with the EU migration.  The Gift Registry widget should work as expected. 

    We apologize for the trouble this caused you - and if you have any challenges - please let us know. 

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    Answered by Sascha_Reinhardt on January 15, 2016 at 06:45 PM

    Hi TitusN, the problem is still not solved! Please have a look at it again. We need this Ticket Purchases widget!
    Kind regards and thank you for your help
    Sascha

    http://www.jotform.com/answers/705442-All-Ticket-Purchases-widget-dose-not-count-down-and-not-displaying-the-available-count-correctly-#3

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    JotForm Support

    Answered by Welvin on January 15, 2016 at 08:06 PM

    Thank your for updating us. We will look at this on your new thread and will forward to our developers if needed.

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    Answered by sellyon on January 20, 2016 at 08:51 AM

    I agree Sasha. Gift registry still does not work correctly on my forms. The problem lasts since 2015 november. In the past, there was no problem with such wigget. Why ?

    Michel

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    Answered by victor on January 20, 2016 at 10:15 AM

    Thank you for the update. Please review the thread

    http://www.jotform.com/answers/697636

    which is being answered by my colleague.