Forms have been blocked. Need assistance recovering ASAP

  • Profile Image
    Rachel 
    Asked on November 09, 2015 at 09:58 AM
  • Profile Image
    ashwin_d
    Answered on November 09, 2015 at 12:30 PM

    Hello Rachel,

    What is your JotForm account username or the email address used in your account profile? I am unable to find any details with your email address rcargle2@gmail.com

    Alternatively, you can also let us know any of your form ID or the web page URL where you have embedded your form and we will be able to trace your account.

    We will wait for your response.

    Thank you!

  • Profile Image
    Rachel 
    Answered on November 10, 2015 at 09:45 AM
    thank you. I think it may have been because I was attempting to use a form
    to collect payment information for our services. the email is
    thesittercircle@gmail.com
    ...
  • Profile Image
    david
    Answered on November 10, 2015 at 12:23 PM

    It was indeed the form that was asking for credit card details that resulted in the suspension.  We do not allow for the collection of such details directly in the form.  If you need payment authorization, I would recommend doing so via one of our payment processors. 

    http://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    I removed the credit card fields from the form and reactivated your account.  You should be able to access your forms once again.

    If you have any further questions, let us know and we will be happy to help.