Submit Error: Error on query: Error returned:MySQL server has gone away

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    njfowler
    Asked on November 09, 2015 at 10:02 AM

    Hi, the above error message is appearing on all of my forms. Can you please tell me what this error means, what is causing it and and when it will be fixed. Thank you

    Candace

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    njfowler
    Answered on November 09, 2015 at 10:15 AM

    P.S: The forms have been working all day, they stopped working about 1-2 hrs ago

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    Ben
    Answered on November 09, 2015 at 01:02 PM

    Thank you for contacting us in regards to this Candace. I have just tried to make a test submission and it seems to be working properly.

    I also do not notice any warning or note about this error happening, but that is an error that our server would issue if there are any difficulties saving the submitted data.

    Please do let us know if this happens again and we will forward it to our developers to look into.

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    njfowler
    Answered on November 10, 2015 at 06:15 AM

    Thanks for looking into it :)