What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submit Error: Error on query: Error returned:MySQL server has gone away

    Asked by njfowler on November 09, 2015 at 10:02 AM

    Hi, the above error message is appearing on all of my forms. Can you please tell me what this error means, what is causing it and and when it will be fixed. Thank you


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    Answered by njfowler on November 09, 2015 at 10:15 AM

    P.S: The forms have been working all day, they stopped working about 1-2 hrs ago

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    Answered by Ben on November 09, 2015 at 01:02 PM

    Thank you for contacting us in regards to this Candace. I have just tried to make a test submission and it seems to be working properly.

    I also do not notice any warning or note about this error happening, but that is an error that our server would issue if there are any difficulties saving the submitted data.

    Please do let us know if this happens again and we will forward it to our developers to look into.

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    Answered by njfowler on November 10, 2015 at 06:15 AM

    Thanks for looking into it :)