What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form shows that it's not found, but it's enabled.

    Asked by audreyleong on November 09, 2015 at 12:40 PM

    When I checked my settings, the form is set to enabled. And I tried disabling it and enabling again and it still does not work. Also I tried to clone the form and enabled a previous form to try it out, and both showed the same message saying that it's not found.

    Page URL:
    https://form.jotform.com/53055069397160

    Screenshot
    form not found form is disabled
  • Profile Image
    JotForm Support

    Answered by Welvin on November 09, 2015 at 03:00 PM

    You have imported a Google Form, but it creates a login form in your account which is causing the auto suspension. Login forms are not allowed in Jotform. We consider it as phishing which is against our Terms of Use.

    I have reactivated your account, but please delete the said form.

    Thanks

  • Profile Image

    Answered by audreyleong on November 09, 2015 at 03:47 PM

    Hi Welvin,

     

    Thanks for the info, I imported the form as a test and it was removed withing minutes of the initial import. How would that affect other forms?

  • Profile Image

    Answered by audreyleong on November 09, 2015 at 03:55 PM

    I just noticed that the forms that I've deleted in the past was actually not deleted correctly, and I've just deleted them and purge them permanently. I believe this is an issue that originated from your end as I did indeed delete the forms that we didn't want and apparently it wasn't deleted despite not seeing them on my list of forms.

  • Profile Image
    JotForm Support

    Answered by Welvin on November 09, 2015 at 05:02 PM

    The form is still in your trash folder and I think our system filter was able to check it from there or the form is caught first before you move it to trash. You have to purge it. Anyways, the form is moved back to your my forms list because I have reactivated your account and that did it.

    Thanks