What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The form is not responsive even if the responsive is checked

    Asked by biscuitab on November 09, 2015 at 02:24 PM
    Also I have checked "responsive" but it still isn't?
  • Profile Image
    JotForm Support

    Answered by Welvin on November 09, 2015 at 04:23 PM

    I'm trying to fix it for you. Please don't change anything until I say so. I need to do it directly in the form because the form needs to be checked in your website as well.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on November 09, 2015 at 04:43 PM

    I've fixed it. Can you check? 

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on November 09, 2015 at 04:57 PM

    I've made a few changes in the form. 

    1. Checked the responsive option in the form designer

    2. Repositioned the textarea field and moved it to the bottom before the submit button

    3. Changed a few custom CSS codes in the form

    4. Added the following custom CSS codes to mobile devices: http://pastiebin.com/56411670c6569.

    Now, you need to re-embed your form again using our iframe method to automatically adjust the height in the mobile devices.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Thanks

  • Profile Image

    Answered by biscuitab on November 10, 2015 at 02:45 AM
    Hi!
    Saw this now and tried it, didn't work at all?
    The code was shown?
    So I set it back to the original and without the "baground color change"
    since I figure you might want to be able to change it from scratch?
    Med vänliga hälsningar,
    Fredrik Persson
    ____________________________
    Mobil: 0736-54 03 88
    E-post: fredrik@biscuit.se
    Hemsida: www.biscuit.se
    Postadress: Ödegärdet, 565 94, Sandhem
    ____________________________
    *Hjälp med Marknadsföring!*
    ____________________________
    2015-11-09 22:56 GMT+01:00 JotForm :
    ...
  • Profile Image

    Answered by Fredrik on November 12, 2015 at 09:35 AM

    It doesn't work at all, see for your self.

    DId a test-page for us:

    http://btgvast.se/test-form/

    Perhaps you have another form that is more or less the same but that works that I could use instead?

     

    Regards,

     

    Fredrik

  • Profile Image
    JotForm Support

    Answered by Charlie on November 12, 2015 at 02:01 PM

    You can try the different themes we have. Here's a guide on how to implement a theme: https://www.jotform.com/help/184-How-to-Use-Your-JotForm-Themes.

    But before doing that, could you try this form instead: https://form.jotform.com/53154839894975?. It's my cloned form based from the one in your website. However, I removed the background image and use a CSS code instead as it is not loading properly. I recreated your website and embedded that form here: https://shots.jotform.com/charlie/test%20website%20thread%20700979/test-form.html.

    See if that works. If it does, you can clone my form and copy all the custom CSS code found under the Form Designer Tool and paste it in your original form. Here's a guide on how to clone my form: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL.

    For the full custom CSS code, here's a copy of it: http://pastebin.com/ysPSiDAu 

    Let us know if that works.

  • Profile Image
    JotForm Support

    Answered by Charlie on November 12, 2015 at 02:19 PM

    I made further adjustment on the CSS code with regards to the submit button, see if that responsiveness will work.

  • Profile Image

    Answered by biscuitab on November 13, 2015 at 08:46 AM
    Hi!
    The form works very fine, thanks!
    But I can't import it, the importer tells me the form can't be found on
    that page?
    https://form.jotform.com/53154839894975?
    Very strange since we can look at it?
    Something is wrong with the importer.
    Med vänliga hälsningar,
    Fredrik Persson
    ____________________________
    Mobil: 0736-54 03 88
    E-post: fredrik@biscuit.se
    Hemsida: www.biscuit.se
    Postadress: Ödegärdet, 565 94, Sandhem
    ____________________________
    *Hjälp med Marknadsföring!*
    ____________________________
    2015-11-12 20:18 GMT+01:00 JotForm :
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on November 13, 2015 at 09:58 AM

    I went ahead and cloned my form to your account. You can see the form title "Edited - Clone of BTG Väst AB Kontakt" in your form list.

     

    You can inspect the custom CSS code in the Form Designer Tool under the CSS tab.

     

     

    If you want and if you permit, I can implement the custom CSS code I'm using in your form directly. I presume you are using this form http://www.jotformeu.com/form/41552125406345 in your website. Let us know your thoughts.

    Also, after changing the CSS code, you'll need to re-embed, try first using the default embed code before using other ones. If there's no code conflict and if the form works fine then you can use that embed code.

  • Profile Image

    Answered by biscuitab on November 13, 2015 at 10:45 AM
    Hi!
    Yes please do that, great man, thanks!
    Med vänliga hälsningar,
    Fredrik Persson
    ____________________________
    Mobil: 0736-54 03 88
    E-post: fredrik@biscuit.se
    Hemsida: www.biscuit.se
    Postadress: Ödegärdet, 565 94, Sandhem
    ____________________________
    *Hjälp med Marknadsföring!*
    ____________________________
    2015-11-13 15:57 GMT+01:00 JotForm :
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 13, 2015 at 11:55 AM

    As per your request I have added CSS code from form of my colleague to your form http://www.jotformeu.com/form/41552125406345

    After that I have inspected your website and your form is responsive. 

    Feel free to contact us if you have any other questions.