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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    File Upload Error upon Retrieval

    Asked by MORWA on November 09, 2015 at 03:13 PM

    Hi,

    I'm getting this error when trying to retrieve a file uploaded with my survey from the form's Submissions page:

    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>BC416F3365B69F1E</RequestId>
    <HostId>
    kKAIavvAmkvMXGiLB2Z4VcUvgDqrOi4T5OSQG0LnVqVoA5WGlaHMN0kdLC1DwZwJV8p2Xe09mUE=
    </HostId>
    </Error>
     
    Is it possible to retrieve this document some other way?
     
    Thank you,
    Pam Trader
    Account:  MORWA
    Form Name:  Historical Gateway to the Best Score Sheet
    Entry/Key Info for bad record in screen shot
    Page URL:
    http://www.jotform.com/submissions/52428323141951

    Screenshot
    Submissions survey name message
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 09, 2015 at 04:44 PM

    I just downloaded one of the uploaded files through your form:

    Just click on the link, and the file will start to download, or are you receiving that issue when downloading all files from the "Download All Uploads" button?

    Also, try using another browser, we recommend using Chrome or Firefox.

  • Profile Image

    Answered by MORWA on November 09, 2015 at 10:59 PM

    I am using Chrome and have successfully downloaded a couple hundred documents today.  That one and this one:

    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>807EA61F0E9D4C12</RequestId>
    <HostId>
    zI9Sz+zWJrdhofMS1JdVFj71oOI8WiOpoLrUV82J9fTvMig6tzsaK3gYGHsx6UVNiFGDbzklp5Q=
    </HostId>
    </Error>
     
    will not download.  The error is obviously blocking me for some reason, but I don't know why.  I tried IE as well and received a similar error.
     
     
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 10, 2015 at 12:47 AM

    Hello MORWA,

    I'm sorry for the trouble caused to you.

    I did try to recover this file but was not successful. It seems the file was not uploaded successfully. Most likely cause of this issue when there is connectivity issue between user and the server, the files does not gets uploaded completely.

    I am reporting it to our back end team. We will get back to you as soon as we have any update from them. 

     

    Thank you!

  • Profile Image

    Answered by MORWA on November 10, 2015 at 10:19 AM

    Thanks - appreciate the update.

  • Profile Image
    JotForm Support

    Answered by liyam on November 11, 2015 at 07:39 AM

    Hello,

    I've tried looking for the said file, unfortunately, I couldn't find it.  Best solution for this is to contact the person who submitted the file and request from him to have another submission or send it to you.

    We apologize for this inconvenience.