What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    It says that the form doesn't exist when i preview it or try to open it using the link, how do I fix this?

    Asked by Cooltitus1 on November 09, 2015 at 04:08 PM
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    JotForm Support

    Answered by jonathan on November 09, 2015 at 05:17 PM

    Your account/username   was already Suspended by the Phishing filter in place because of the phishing form you have created.

    You form violates the JotForm Terrms of Use.

    Please do not create such form to avoid getting permanently ban from using JotForm services.



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    Answered by msimpy on November 09, 2015 at 06:10 PM

    Just a comment!! :-)   This is obviously created with bad intent so I don't understand why you wouldn't immediately ban such a user as there can be no good purpose for a form such as this?

    Having said that - keep up the good work at JotForm!!

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    JotForm Support

    Answered by jonathan on November 09, 2015 at 06:22 PM

    We appreciate your feedback  msimpy . Thank you for taking the time also.

    But yes, the form and the account were immediately detected and got disabled by the Phishing filter on this case.

    Just to mention, we do have form reviewers that also manually review forms and accounts. 

    We do take into consideration that a user might have unknowingly copied, used, or assigned with form that are considered forbidden or illegal.

    For such case, a user do deserve understanding and can be guided to correct the mistake. Most of the time, they do end up good users as well.