What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform not showing in Facebook tab

    Asked by DrGWeightloss on January 23, 2012 at 05:35 PM

    I previously created forms for Facebook page... now the jotform is no longer appearing in Facebook. Please advise as to what to do. This has also been happening with other client jotform pages as well.

     

    Thanks,

    Adele

    Page URL:
    https://www.facebook.com/DrGsBoca?sk=app_223818697645964

  • Profile Image
    JotForm Support

    Answered by idarktech on January 23, 2012 at 11:06 PM

    Hi Adele,

    Have you tried re-embedding your form using iFrame Code? If not, please give it a try and tell us if that doesn't help.

    Let me also inform you that we have few guides on Adding Form to Facebook. You can find it out right here: 

    http://www.jotform.com/help/keyword_search.php?rpp=0&keyword=facebook+form 

    http://www.jotform.com/help/82-Adding-Form-to-Facebook-Custom-iFrame-App-

    Just let us know if you have further questions. Thank you.

  • Profile Image

    Answered by DrGWeightloss on January 24, 2012 at 10:14 AM

    I've actually created APPS on Facebook for these forms. I have over 20 forms up across the board for this account and other clients. Does this mean i have to go in to every FB page and copy and past code and use a new app to hold that code? This is the second time in 2 months i've had an issue like this with jotforms showing up blank. Please advise.

  • Profile Image

    Answered by fxr on January 24, 2012 at 10:35 AM

    Facebook regularly update their backend code. 

    There are currently going through a phase of this until Feb 1st. 

    Believe me, the developers and the people responsible for writing up the relevant JotForm documentation get nearly as frustrated by these seeminly constant changes by Facebook. 

    We are aware of an issue with Facebook apps using secure URLs, which I assume you probably are? 

    The issue has been assigned to a lead developer and marked as urgernt

    A workaround, until this problem with SSL forms and Facebook is rectified is to use standard form URLs in Facebook app configuration.