What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My email elerts - auto responder does not work

    Asked by Zata on January 23, 2012 at 05:40 PM

    for form: Reservation.

    notification does work.

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    Answered by Zata on January 23, 2012 at 06:24 PM

    auto responder does not work

    please help...

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    Answered by fxr on January 23, 2012 at 06:26 PM

    THis is most likely to related to how email service providers deal with what they deem is spam.

    To give your autoresponder emails the maximum possible chance of being delivered, please change your Sender Email  to noreply@jotform.com 


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    Answered by Zata on January 23, 2012 at 06:44 PM

    It used to work fine ......

    suddenly stopped today with new email.

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    Answered by fxr on January 23, 2012 at 06:49 PM

    Every email provider has different rules as regards how it identifies and deals with spam. 

    When sending email with a different 'from' address to that of the domain (email server i.e jotfom.com) sending them, some of the mails will get through to certain email addresses, others wont. 

    This is the nature of spam filters. 

    To give your autoresponder emails the maximum chance of being delivered, you really should use noreply@jotform.com as the Sender Email.

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    Answered by Zata on January 23, 2012 at 06:52 PM

    Will do.

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    Answered by Zata on January 23, 2012 at 07:03 PM

    That worked.

    Not ideal...but it will do.

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    Answered by fxr on January 23, 2012 at 07:07 PM

    Understood. 

    The developers are working on giving our customers the option of using their own email servers to send out their email notifications. 

    It may be a few months or longer being implemented, but it will mean you can send your notification/autoresponder emails from your own email addresses whilst being sure the email avoids the majority of spam filters. 

    Something to look forward to.