JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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I assume that you using Internet Explorer 9 to connect the JotForm. IE 9 is a old browser that doesn't support new features, so we have some compatibility issues with the older IE versions.
In this case, I suggest you to use modern browsers like Chrome or Firefox.
If the problem insists, please let us know.