Form not saving submissions?

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    DailyRecord
    Asked on November 10, 2015 at 06:21 AM

    Hi 

    I have created a new form (and a second test one) but when i fill out the form when I preview the form it does not save the submission even though the Thank You page is displayed.

    Is there a problem with saving submissions?

    We need to publish this form asap and cannot do so until the submissions are working.

    Thanks

    Scott

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    DailyRecord
    Answered on November 10, 2015 at 07:05 AM

    I have sorted the problem, please ignore.

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    fixedadmin
    Answered on November 10, 2015 at 07:11 AM

    Hi Daily Record how did you solve the problem as we are experiencing the same issue.

    Many Thanks

    Paul

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    DailyRecord
    Answered on November 10, 2015 at 07:40 AM

    It is more of a work around, if we duplicate previous forms they do not work. However if go into a specific subfolder which we have set up (we have lots of subfolders) and create a form from scratch there it works.

    The only thing is all previous forms which we have live still don't work. Which is a problem as now multiple forms are not getting submissions and the work around would to make them from scratch again.

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    BJoanna
    Answered on November 10, 2015 at 10:46 AM

    Sorry for inconvenience this may caused you.

    This issue should not be fixed.

    There was an invalidation for the Safe Harbor policy, but our upper management have implemented a solution for it, please refer to this blog post: http://www.jotform.com/blog/178-EU-Safe-Forms-Our-Solution-to-the-EU-Safe-Harbor-Invalidation. For new submissions are moved in our data center in Germany, so to access the data, you'll need to log in to https://eu.jotform.com.

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    DailyRecord
    Answered on November 10, 2015 at 11:03 AM

    Thank  you