What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to View Received Form Submissions

    Asked by fredbern on November 10, 2015 at 06:27 AM

    I have a form https://form.jotformeu.com/52813515553353 for which the responses are not visible in the submissions. 2 forms filled and 0 submissions


    Can you help me ?


    Thanks in advance




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    Answered by KadeJM on November 10, 2015 at 09:48 AM

    It seems to me that you are having an issue with viewing your form submissions.

    Please make sure that you are logging in through https://eu.jotform.com first then select your form and attempt to view the related submissions.

    Example: https://eu.jotform.com/submissions/52813515553353 

    Please try this and let us know if you are still having issues viewing your form submissions.

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    Answered by BluestoneIE on November 10, 2015 at 09:51 AM

    yes I'm still having problems with Jotforms.

    I can't see my new submssions.the only visible column is timestamp

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    JotForm Support

    Answered by david on November 10, 2015 at 12:39 PM


    My apologies, we had an issue with one of our data centers earlier that was causing a rather large delay in relaying data.  This has since been fixed.  Your forms and submission data should now be available once again.

    If any of your forms still show as unavailable or any submission data is still missing, let us know and we will be happy to have another look.