my number of submission reached 4400 and it's not showing any new ones(help)

  • BluestoneIE
    Asked on November 10, 2015 at 6:58 AM

    We can't see any new submissions over 4400, and we cant edit the current ones.

    we need help.

     

     

    thank you

  • beril JotForm UI Developer
    Replied on November 10, 2015 at 9:50 AM

    Hi,

    Can you try the following URL?

    eu.jotform.com/myforms/51662342058352

    You will see there are 4475 submissions.

    We will wait for your response.

    Thank you.

  • BluestoneIE
    Replied on November 10, 2015 at 9:52 AM

    hi, I can see a lot of submissions now, but they are all blank.

    the only column in there is a timestamp...

  • Supajiggi
    Replied on November 10, 2015 at 10:01 AM

    Tried the link above but it only says Not Found The requested URL /answers/eu.jotform.com/myforms/51662342058352 was not found on this server.

  • beril JotForm UI Developer
    Replied on November 10, 2015 at 10:02 AM

    Hi,

    I will fix it now.

    Thank you for your patience.

  • BluestoneIE
    Replied on November 10, 2015 at 10:23 AM

    hello, Ican see my submissions now.

    but the last 3 submission, are not populating the incremental number(ID) we have.

  • BluestoneIE
    Replied on November 10, 2015 at 10:24 AM

    I forgot to thank you for help.

     

    apologies

  • beril JotForm UI Developer
    Replied on November 10, 2015 at 10:50 AM

    Hi,

    You are welcome. I am trying to bring them back.

    Thank you.

  • beril JotForm UI Developer
    Replied on November 10, 2015 at 2:46 PM

    Hi,

    We fixed the problem. We would appreciate it if you could check your submissions and let us know if the problem still persists.

    I look forward to hearing from you soon.

    If you require any further information, feel free to contact us. We will be happy to assist you.

    Thank you.

  • Supajiggi
    Replied on November 10, 2015 at 3:57 PM

    We have been able to view submissions this evening on jotform.com but still cannot access eu.jotform.com as page is not found.

  • David JotForm Support Manager
    Replied on November 10, 2015 at 6:47 PM

    Glad to know that the submissions shows up. That's odd, the http://eu.jotform.com/ domain is found:

    my number of submission reached 4400 and its not showing any new ones(help) Image 1 Screenshot 20