my number of submission reached 4400 and it's not showing any new ones(help)

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    BluestoneIE
    Asked on November 10, 2015 at 06:58 AM

    We can't see any new submissions over 4400, and we cant edit the current ones.

    we need help.

     

     

    thank you

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    beril
    Answered on November 10, 2015 at 09:50 AM

    Hi,

    Can you try the following URL?

    eu.jotform.com/myforms/51662342058352

    You will see there are 4475 submissions.

    We will wait for your response.

    Thank you.

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    BluestoneIE
    Answered on November 10, 2015 at 09:52 AM

    hi, I can see a lot of submissions now, but they are all blank.

    the only column in there is a timestamp...

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    Supajiggi
    Answered on November 10, 2015 at 10:01 AM

    Tried the link above but it only says Not Found The requested URL /answers/eu.jotform.com/myforms/51662342058352 was not found on this server.

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    beril
    Answered on November 10, 2015 at 10:02 AM

    Hi,

    I will fix it now.

    Thank you for your patience.

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    BluestoneIE
    Answered on November 10, 2015 at 10:23 AM

    hello, Ican see my submissions now.

    but the last 3 submission, are not populating the incremental number(ID) we have.

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    BluestoneIE
    Answered on November 10, 2015 at 10:24 AM

    I forgot to thank you for help.

     

    apologies

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    beril
    Answered on November 10, 2015 at 10:50 AM

    Hi,

    You are welcome. I am trying to bring them back.

    Thank you.

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    beril
    Answered on November 10, 2015 at 02:46 PM

    Hi,

    We fixed the problem. We would appreciate it if you could check your submissions and let us know if the problem still persists.

    I look forward to hearing from you soon.

    If you require any further information, feel free to contact us. We will be happy to assist you.

    Thank you.

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    Supajiggi
    Answered on November 10, 2015 at 03:57 PM

    We have been able to view submissions this evening on jotform.com but still cannot access eu.jotform.com as page is not found.

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    BDAVID
    Answered on November 10, 2015 at 06:47 PM

    Glad to know that the submissions shows up. That's odd, the http://eu.jotform.com/ domain is found: