What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email is sent about submissions being made, but no entry is found in Submissions Panel

    Asked by IsideBroker on November 10, 2015 at 07:32 AM

    Submission are not saved. The e-mail is sent correctly but no data are stored in the internal db of jotform.

  • Profile Image

    Answered by Ben on November 10, 2015 at 10:37 AM

    The submissions have been moved today to Germany server for everyone in Europe even if you did not opt to do so yourself.

    This happens if your account is found to be in Europe.

    Now due to that you can no longer see the submissions in your Submissions Panel if you go to it over www.jotform.com, but you will be able to see all of them as soon as you log into your account on eu.jotform.com

    Of course, if you have any issues seeing them there, do let us know and we would be happy to assist with the same.