What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why can't I see my submissions?

    Asked by FGRelocation on November 10, 2015 at 09:07 AM

    I received two email notifications about how two people had filled in the questionnaire. For some bizarre reason, I cannot see their submissions on my Jotform account - thus I cannot download the results. Could you please help me?

    Submissions can't JotForm email notifications jotform account
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    Answered by victor on November 10, 2015 at 11:28 AM

    Sorry for this inconvenience. It seems that our severs are having a small delay, but you should be able to view your in a few minutes.

    If you are still not able to view your submission after 15-20 minutes, please let us know so our team can be inform of the situation.