What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can no longer click directly in the form submission PDF to download attachments

    Asked by dbqfoundation on November 10, 2015 at 09:26 AM

    I understand that JotForm made some changes to its PDF formatting functions for form submissions. However, the forms I receive now no longer have links to download files uploaded by form users. I can do it if I log in and go into submissions, but that field is not on the PDF that I receive in the submission notification form. Help? 

    Page URL:
    https://form.jotform.com/42935949516165

    submission pdf download attachments click in
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    JotForm Support

    Answered by BDAVID on November 10, 2015 at 11:53 AM

    I just reset it the PDF customization feature, so it' now showing your uploaded files:

    Please let us know if you need more help, we will be glad to assist you.

  • Profile Image

    Answered by dbqfoundation on November 10, 2015 at 12:45 PM
    Awesome. Thank you so much!
    ...
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    JotForm Support

    Answered by BDAVID on November 10, 2015 at 02:17 PM

    You are welcome, if you need anything else please open a new thread, we will be glad to assist you.