I am received email notification for submissions, but there are not any new submissions when I look at my accont?

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    Asked on November 10, 2015 at 10:13 AM

    I am receiving notifications that I have had a submission along with the submitted form. But when I look at my forms in my account, there are no submission?


    Why is this happening?

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    Answered on November 10, 2015 at 01:21 PM

    We have some small data replication problem a while ago, but our developers have fixed it already. Would you mind checking again? I was able to see your 4 submissions in the form. Please let us know if they are still showing up blank to your end.


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    Answered on November 11, 2015 at 04:45 AM
    Thank you for your reply.
    I can confirm that the submissions are now there.
    Kind Regards
    Lorraine Smith
    Contracts Officer
    [Description: cid:image007.jpg@01CE15CC.731D8830]
    5 Aldermanbury Square, London, EC2V 7HR
    DDI Tel: +44 (0)207 993 7145
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    Answered on November 11, 2015 at 05:36 AM

    Thank you for confirming that you are able to view your submissions. 

    Feel free to contact us if you have any other questions.