What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am received email notification for submissions, but there are not any new submissions when I look at my accont?

    Asked by stottandmay on November 10, 2015 at 10:13 AM

    I am receiving notifications that I have had a submission along with the submitted form. But when I look at my forms in my account, there are no submission?


    Why is this happening?

    Page URL:

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    JotForm Support

    Answered by Welvin on November 10, 2015 at 01:21 PM

    We have some small data replication problem a while ago, but our developers have fixed it already. Would you mind checking again? I was able to see your 4 submissions in the form. Please let us know if they are still showing up blank to your end.


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    Answered by stottandmay on November 11, 2015 at 04:45 AM
    Thank you for your reply.
    I can confirm that the submissions are now there.
    Kind Regards
    Lorraine Smith
    Contracts Officer
    [Description: cid:image007.jpg@01CE15CC.731D8830]
    5 Aldermanbury Square, London, EC2V 7HR
    DDI Tel: +44 (0)207 993 7145
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    Stott and May Professional Search Ltd: This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind Stott and May to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose • Stott and May professional Search Limited - Registered Office: 5 Aldermanbury Square, 11th Floor, London EC2V 7HR - Registered in England No: 6987598, VAT Number: GB 980769567
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    JotForm Support

    Answered by BJoanna on November 11, 2015 at 05:36 AM

    Thank you for confirming that you are able to view your submissions. 

    Feel free to contact us if you have any other questions.