What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Selecting products in the payment field of my form causes the form to become unresponsive for a few seconds

    Asked by aplicativosfmb on November 10, 2015 at 11:12 AM

    Olá, 

    atualmente quando meu cliente tenta marcar o questionário, está muito lento para aparecer a marcação. Tentamos em celular, tablet e computador e continuou.

    O que poderia estar aconetecendo? Com muitas informações e tantas multiplas escolhas, pode o sistema ficar lento?

    Obrigado

    Page URL:
    https://form.jotformz.com/53095798110661

    ol a
  • Profile Image
    JotForm Support

    Answered by david on November 10, 2015 at 02:22 PM

    Hi,

    I checked your form and when options are selected, there is a noticeable slowdown in the form.  It looks to be caused by the amount of options in your payment field.  When I deleted several products from my test form, it was quite a bit faster. Here is my test form with products removed.

    https://form.jotform.com/53135582433958

    However, the amount of products or options should not be so many that the browser would have difficulty loading them.

    I will forward this to our developers to have a look.  We will update you here as soon as we have any further information.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on November 12, 2015 at 09:58 AM

    @aplicativosfmb

    Your form contains a lot of product options—56 in total—and has autofill enabled with real-time saving. I would suggest that you disable at least the real-time saving so that your form will perform much faster than it currently does.

  • Profile Image

    Answered by aplicativosfmb on November 12, 2015 at 03:46 PM
    ok. Realizado. Realmente está mais rápido.
    Mas, estou montando um aplicativo, onde usarei o formulario de vocês, com
    roupas. No catálogo de vendas, terá ao menos 10 variações de cada roupa.
    Isso afetará também o tempo de resposta?
    Obrigado
    2015-11-12 12:57 GMT-02:00 JotForm :
    ...
  • Profile Image

    Answered by Ben on November 12, 2015 at 05:54 PM

    Of course everything can impact your speed, but as per my colleague's reply the biggest slowdown is caused by that option.

    My suggestion would also be to increase the time from 4 seconds to 20 seconds instead, especially if you are planing to expanding the form.

    If you are only going to be adding 10 more different images, then it would be best to make the images of certain (smaller) size before using them so that you are not downloading desktop size images if the form is going to be used within a mobile app.

    If you start noticing that the form is still a tad slow, the further suggestion would be to even further increase the time (to 30 seconds) or ultimately disable it completely.