What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to recover forgotten password?

    Asked by Ryan  on November 10, 2015 at 11:22 AM

    I've tried using the forgotten password function on the JotForm website but I never receive an email. I enter my email address, click "Send Reset Instructions" and get an on-screen message saying "Password Reset. Information needed to reset your password has been sent to your e-mail address. Please check your email and follow the instructions." however no email ever arrives, despite trying so many times. Please help.

  • Profile Image
    JotForm Support

    Answered by Welvin on November 10, 2015 at 02:16 PM

    That is because your email address was added to our bounce list. There's no given reason, but please try to reset it again. Let us know if you still won't receive the email.