What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Getting a 404 error when trying to download uploaded images.

    Asked by camilosanchez40me on November 10, 2015 at 12:07 PM

    Hi, I have a form where people submits personal informations and an image. Previously, I could download them, but not anymore. I'm getting a 404 error when trying to access them. Can you help me retrieve them please? in the screenshot you can see what's the error I'm getting.

    Page URL:

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    JotForm Support

    Answered by BDAVID on November 10, 2015 at 02:53 PM

    I can see what you mean:

    I will report this to our second level, you will be notified via this thread when this gets fixed.

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    JotForm Developer

    Answered by uygar on November 12, 2015 at 03:36 AM


    Your account has overlimited. Because of this you couldn't reach your images.