What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email back to my email address

    Asked by deangraphique on January 23, 2012 at 07:31 PM

    Hi folks,

    Using Iweb and all seems to be correct (well I think so) But I am not receiving the email back.  Tried twice and nothing. I use apple mail and don't have any blocks I am aware of.  

    I am in New Zealand don't know if it takes longer as going through mail servers here and there?  

    Good form set up by the way.   

    Am I doing something wrong?


    Dean Tatro
    New Zealand 









    Page URL:

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    Answered by fxr on January 23, 2012 at 08:19 PM

    Can you a) delete the two unnecessary notifications? 

    b) Make sure the Sender Email is noreply@jotform.com and then C) try another test submission, please?

  • Profile Image

    Answered by deangraphique on January 23, 2012 at 09:16 PM
    Thank you!!! Much appreciated FXR