On which tier is the sub user account on if the main account is on paid plan?

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    Asked on November 10, 2015 at 03:26 PM


    I am a subuser of my company's account, and I'd like to confirm that we are on the Bronze plan, and have 1,000 submissions per month? When our account admin looks up account details, it shows we have 1,000 submissions, but when I click on "Pricing" when I am logged in as a subuser, it shows "Free" as my current plan, which I don't think is the case. 

    Also, what happens if we were to exceed 1,000 submissions in a given month? Would we be charged an overage, or would we simply stop receiving the submissions? 

    Thank you, 

    Marin Lersch

    TASER International

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    Answered on November 10, 2015 at 05:55 PM

    Hi Marin.

    That is a good question. The thing is that one account is paying for its own usage only and all other accounts need to pay for themselves.

    What this means is that if the main account pays to be on some plan / tier they are limited to the specific limitations, but if they have someone on a free plan as their sub account user, the other account is still limited by free plan limitations.

    Now while I know that it might not seem logical, let me first explain how this works.

    You are on free plan and you can create any number of forms under your own account - but you are limited to the free plan limitations.

    All forms that are created under the main account, are under the limits of the Bronze paid plan.

    Now, if you create the form under some of the folders in their account or in the main shared folder (anywhere under their account) the forms are created as theirs and will use their limitations.

    This is also true if you move the form from your account to their account.

    So if you are going to be creating the forms, as long as you create them or move them to the main account, you do not need to worry about being on free plan.

    In the same time, you have the free plan limitations for yourself to test out and use if you need :)

    You can see more about this on the following guides:

    How to Share Forms with a Sub-Account User

    How to Transfer or Share Forms and Data with Another Account

    as well as this thread:

    Creating Sub User accounts (with screenshots)

    I do hope that I have explained it by covering everything needed, but of course if you happen to have any questions along the way, please do let us know and we would be happy to answer them :)

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    Answered on November 12, 2015 at 04:13 PM

    Thank you Ben, that helps. I'll let you know if I have any further questions. 

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    Answered on November 12, 2015 at 05:20 PM

    You are welcome Marin. I am glad to hear that.

    Looking forward to seeing you again on our forum :)