How can I downgrade my account

  • Profile Image
    madmax1930
    Asked on November 10, 2015 at 04:06 PM

    I was happy with the product until I wanted to downgrade and found out how difficult it is to downgrade and / or cancel an account!  Please let me know how can I do this.

  • Profile Image
    Mike_G
    Answered on November 10, 2015 at 06:43 PM

    I have verified that you are on a monthly Premium subscription and I can see that you have successfully cancelled it because you are scheduled to have a downgrade on Date: 2015-11-15 

    After the 15th of this month, you're no longer subscribed to your Premium subscription and your account will become a free account.

    Let us know if you need any further assistance and we will be glad to help you. Thank you.