What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I downgrade my account

    Asked by madmax1930 on November 10, 2015 at 04:06 PM

    I was happy with the product until I wanted to downgrade and found out how difficult it is to downgrade and / or cancel an account!  Please let me know how can I do this.

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    delete unsubscribe premium subscription downgrade
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    JotForm Support

    Answered by Mike_G on November 10, 2015 at 06:43 PM

    I have verified that you are on a monthly Premium subscription and I can see that you have successfully cancelled it because you are scheduled to have a downgrade on Date: 2015-11-15 

    After the 15th of this month, you're no longer subscribed to your Premium subscription and your account will become a free account.

    Let us know if you need any further assistance and we will be glad to help you. Thank you.